Kreevo is a platform that lets creators sell digital content, memberships, and one-time drops. This policy describes how refunds and cancellations are handled.
Subscriptions
- Subscriptions renew automatically on the billing date chosen at purchase.
- You may cancel anytime from your dashboard. Cancellation stops the next renewal; access continues until the current billing period ends.
- Partial refunds for unused time within a billing period are not provided by default.
One-time purchases
- Digital goods and pay-per-view content are non-refundable once accessed or downloaded.
- If content is unavailable, broken, or materially different from its description, you may request a refund within 7 days of purchase.
How to request a refund
- Email metabazi17@gmail.com with your order ID, the creator’s handle, and the reason.
- We will review within 3 business days and respond with the decision.
- Approved refunds are processed to the original payment method within 5–10 business days by Razorpay.
Chargebacks and fraud
Initiating a chargeback without contacting support first may lead to account suspension. Fraudulent refund claims will be reported to the payment provider.
Creator payouts
When a fan is refunded, the corresponding amount is reversed from the creator’s earnings. Platform fees on refunded transactions are also reversed.
Contact
Refund questions: metabazi17@gmail.com.